Word crashes on TheFormTool Installation

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    Service Desk

    There are no known issues with TheFormTool to cause the symptoms you describe.

    The cause is most likely in Word itself. We suggest these steps, in this order.

    1. Close any add-ons that you have operating that interface with Word. Close Word. Attempt to install TFT.

    2. Shut down Word. Restart your computer. (There is a chance that Word has hung partially open, which is known to cause the issue you describe.) Upon restart, attempt to install TFT.

    3. Check for updates to your Word program (www.microsoft.com/updates). 

    The highest probability is #2, but do all the steps in order anyway.

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