You don’t need to to master the Expert Guide on Day One to profit from Doxserá® DB, you can learn at your own pace and stop at whatever level suits you and answers your business needs.
We do ask, however, that you read this entire receipt. It will provide you with all the important “first steps.” It will save you time.
PROTECT YOUR ACCOUNT
We strongly urge customers to use non-personal email addresses (“firstname.lastname@example.org”, “email@example.com” or similar) and to record and safeguard passwords that control their accounts in order to assure continued access during employee turnover. Without those two items there is no access. Your account is valuable. If you haven’t already, act now to protect your access.
You can download the latest version of Doxserá DB at https://www.theformtool.com/doxsera-db/doxsera-db-updates/ or by clicking the menu item on the page Products>Downloads>Doxserá DB. Save this address to check for and download future updates and upgrades. Complete installation instructions are included with your download but the short version is 1) move the zip folder to your desktop and open it and 2) open the file theformtoolPRO.docm and follow its instructions. The longer instructions are: Read the instructions included with your download. You can keep informed of future free updates at http://service.theformtool.com/hc/en-us/articles/212280686-Click-Here and using the subscription feature or RSS to stay informed.
ADDING OR RENEWING A LICENSE
If this is an additional license for the same product, use this new License Code for ALL instances of the software, new and old. If this is a renewal, do not remove the old version, just replace the License Code on each machine (or on just ONE machine if yours is set for sharing over a network) with the new code (at Doxserá DB>Options>License Code).
Complete instructions for fully- and semi-automatic installations across various types of networks can be found in the Installation section of our online Service Center at http://service.theformtool.com/hc/en-us/sections/202886066-Installation. If you’re doing installations for others, please make certain they receive copies of the user manuals included with the download package and the other helpful information in the sections below.
We offer seven different levels of training using three separate channels. We invite you, in fact we strongly urge you, to take advantage of the hierarchical training regimen that allows as much learning as you like, at the pace that fits your needs. Want to be up and running in ten minutes? Doable. Want to be a real rocket scientist? Yep. Want to be productively skilled? Piece of cake. Visit Training to learn how.
If you don’t believe in training, have no time to learn the basics, can’t wait for directions, then watch “Creating Your First Intelligent Form,” which is a TLC 1 Basic training video. In 25 minutes it will achieve two goals: get you well-started building working smart forms; and second, we hope, convince you that training isn’t so bad. We can pretty much guarantee the first achievement. The second will be up to you.
The package that you've downloaded contains everything you need to install Doxsera® DB and start being productive with it in just ten minutes, including some great instruction materials. Review our Users Manuals at http://service.theformtool.com/categories/20108073-Resource-Library. The manuals are wonderfully readable, with plenty of helpful graphics and step-by-step directions to guide you from novice to expert Word Warrior™. Give them a try!
You will find the complete online video training course, The Learning Curve, demonstrating everything from basics to rocket science in bite-sized video pieces, at http://service.theformtool.com/forums/21231815-TLC-From-The-Basics-to-Rocket-Science especially helpful and worth your time.
We STRONGLY encourage all users to go through at least the Beginning and Basic levels of The Learning Curve. The time you will save and the increased productivity you will experience are difficult to overstate.
View hundreds of very helpful articles, comments and videos that describe the basics as well as all of Doxserá's most powerful features at http://service.theformtool.com/forums.
Should you have any questions or suggestions, we're delighted to help you in any of a number of ways. The first place to turn is the Help page on our website at http://www.theformtool.com/resources/. It is the hub of our assistance outreach. Our Service Center can be a helpful tool. You'll find it at http://service.theformtool.com.
We're always watching our email. If you use firstname.lastname@example.org we'll do our best to respond within two hours during the business day. If you need to submit a service request, we'll expect you to provide all the information outlined at http://www.theformtool.com/resources/.
We encourage you to continue your subscription to our newsletter, the Word Warrior™. It's a great tool for staying informed of industry productivity, Doxserá updates, upgrades, tips and the like. Sign up for a subscription at https://www.theformtool.com/newsletter/. Of course, you may unsubscribe at any time.
Please keep track of your license info (particularly the Registration Name and the License Code) and the login email address and password for our store as you may need them when you want to renew your subscription or wish to expand your purchases. Also, future major upgrades may require this information. If you lose your license information, you may be able to retrieve it by reviewing your account information at the online store. If you no longer have access to that account, you can contact us at email@example.com to have us update your contact info — please provide enough information to allow us to verify that you are who you claim to be.
If you have technical support questions, email us at firstname.lastname@example.org with as much detail as you can muster by following the instructions on our Help page at https://www.theformtool.com/resources/. Please include information on exactly which version of the application you are running, what version of Word you’re using, what kind of machine you are operating, and the nature of the issue.
If you have questions or concerns regarding this purchase, contact us at email@example.com. If it is about your purchase please include your order number in your email.
We’re delighted to count you as a customer and will do whatever we can to exceed your expectations.